Supplier Technical Support and Guidance

If you have not used the system before, we recommend that you take the time to read the useful Supplier Guides that help you with using particular areas of the Pakistan Petroleum Limited eProcurement Portal.

You may access the information on this Supplier Technical Support and Guidance page after you have registered or logged on. It will be available through a link on the left hand side of the homepage.

Contact Us

If you have any technical problems using the Pakistan Petroleum Limited eProcurement Portal and cannot find a solution in the guidance documents above, please contact the eProcurement Helpdesk.

Email:
support.eprocurement@ppl.com.pk.

You can also reach us on :
+92 51 4573238-41 for Islamabad
+92 42 36311 848 for Lahore
+92 21 32271841-4 for Karachi

To help us deal with your enquiry as promptly as possible please be ready with the following information:

Organization Name
RFI/RFQ code or title

Please note that we recommend you to start completing your tender response early so that you identify any areas where you need help as soon as possible, as the helpdesk team are likely to be very busy in the days leading up to tender deadlines.

The eSourcing Helpdesk will only be able to assist with technical queries relating to the use of the eSourcing system.

If you have any queries regarding the content of the tender process or tender documentation, you should send a message through the secure messaging service within each RFI / RFQ you are working on. In some tender processes, questions that Pakistan Petroleum Limited consider to be of wider interest may be collated and answered centrally to ensure that all interested parties have equal access to information in the eProcurement Portal.

IMPORTANT NOTE:

The Technical Helpdesk will not be able to assist with problems with your own computer hardware or systems; for these types of issues you should contact your usual internal IT support.